Refund policy

Return & Refund Policy

At Sim Drive Performance we keep returns and cancellations as clear as possible. Because we ship factory-direct from our manufacturers, return terms follow each manufacturer's policy. Our general policy is below, followed by brand-specific terms that take precedence where they apply. Questions? Email tim@simdriveperformance.com or call (952) 649-5710 (Mon–Fri, 9:00 AM–5:00 PM CST).

Order Cancellations

You may cancel for a full refund any time before we place your order with the manufacturer. Once we have placed your order with the manufacturer—or production of a made-to-order item has begun—cancellation may no longer be possible. Contact us as soon as possible and we will do everything we can.

Brand-Specific Return Terms

DOF Reality (motion platforms, seats, and accessories). DOF Reality products are built to order and ship directly from the manufacturer. For this reason they are not eligible for change-of-mind returns once your order has been placed. They are covered by DOF Reality's full 1-year manufacturer warranty (an optional +1-year extension is available). Sim Drive Performance is your first point of contact for support and will coordinate any warranty or defect claim directly with DOF Reality. If a platform arrives damaged in transit, see “Damaged Shipments” below—we resolve those at no cost to you.

Trak Racer (cockpits, stands, mounts, and accessories). Trak Racer products may be returned within 14 days of the dispatch date (the day your order ships — you'll have the tracking email), provided they are unused and in original, undamaged manufacturer packaging with all hardware and documentation. A return authorization is required before sending anything back—please contact us first. Unused returns within the window are refunded in full, less original shipping. A 10% restocking fee applies to items returned outside the window or showing signs of use (determined on inspection), and the customer is responsible for return shipping. Trak Racer products carry a manufacturer warranty of 12 months to 5 years depending on the item; see the product page.

SIMAGIC, MOZA Racing, VNM Simulation, Conspit, GSI & SimNet (wheels, pedals, wheelbases, and components fulfilled by Sim Motion, our authorized US distributor). Non-defective returns are accepted within 14 days of delivery with a return authorization—contact us first. Items must be unused and in original manufacturer packaging. A 15% restocking fee applies, and the customer is responsible for both the original outbound shipping and the return shipping. Defective items follow the manufacturer's warranty process instead: open a support ticket with the manufacturer first (SIMAGIC and VNM run dedicated support channels—we will point you to the right one) and we coordinate repair or replacement with the distributor from there. Most products carry about a 1-year manufacturer warranty; SIMAGIC covers wheelbases and select items for 2 years.

Next Level Racing (cockpits, stands, and accessories). Ships from Next Level Racing's US warehouse. Returns follow Next Level Racing's manufacturer policy—contact us for a return authorization before sending anything back. NLR products carry the manufacturer's standard warranty, and we handle your claim with NLR on your behalf.

Refunds

Returned items must be received in original, unused condition with all packaging, accessories, manuals, and documentation included. Approved refunds are issued to the original payment method within 5–10 business days after the manufacturer's warehouse receives and inspects the returned item (inspection normally takes 1–2 weeks for Trak Racer returns). High-value items over $5,000 may require inspection before a refund is issued.

Damaged Shipments

If an item arrives damaged due to shipping, photograph both the item and the packaging and contact us within 48 hours at tim@simdriveperformance.com or (952) 649-5710. We will arrange a replacement or refund and coordinate pickup of the damaged item at no cost to you.

Warranty

All products carry manufacturer warranty coverage, meaning you receive a fully functional, operating product. See each product page and the brand-specific terms above for details. Sim Drive Performance handles your warranty claim and coordinates with the manufacturer on your behalf.

Chargebacks

In the case of a chargeback or dispute, we reserve the right to cancel your order immediately. Items in transit will be rerouted, and delivered items must be returned, at your expense, before a dispute can be settled.

By placing an order, you confirm that you have read, understand, and agree to the terms above. Brand-specific and individual product terms supersede this general policy where applicable.