Shipping policy

Shipping Policy

Sim Drive Performance fulfills every order through the manufacturer or distributor for each brand, as listed below. DOF Reality motion platforms and motion upgrade kits ship with freight included in the price for the United States and Canada. For all other brands and destinations, shipping is calculated at checkout based on your item and destination and is shown before you complete payment. Sales tax is calculated and collected at checkout where required.

Order & Shipment Confirmation

You will receive an order confirmation when you place your order, and a shipment confirmation with a tracking number once it ships. Track any time with that number, or contact us at shipping@simdriveperformance.com or (952) 649-5710.

DOF Reality: Motion Platforms & Accessories

  • Ships from: built to order and shipped insured from our European manufacturing partner, tracked from dispatch to delivery.
  • Delivery time: typically ships within 3 weeks of your order and arrives about 4 to 6 weeks from your order.
  • Where we ship: the United States and Canada. Freight to both is included in the platform price. For any other country, contact us before you order.
  • Freight: included in the price for the United States and Canada on every DOF Reality motion platform (M2, MP2e, HERO and PRO series) and on every DOF Reality motion upgrade kit. DOF Reality accessories ship at the flat rate shown at checkout.
  • Import duties & taxes: Depending on your country, the carrier may bill import processing fees (duties, taxes, or brokerage) separately at delivery. These charges are set by your country's customs authority, vary by destination and order value, and are never charged at checkout or collected by Sim Drive Performance. Contact us before you order for a landed-cost estimate for your address.

Trak Racer: Cockpits, Stands & Accessories

  • Ships from: Trak Racer's US warehouses, via FedEx Ground.
  • Delivery time: typically 1 to 2 business days to dispatch, then about 5 to 10 business days to deliver.
  • Where we ship: the contiguous United States at checkout. Alaska, Hawaii, and Puerto Rico are available by request: contact us before ordering and we'll arrange it. International shipping for Trak Racer items is not available yet; contact us and we will quote alternatives.

SIMAGIC, MOZA Racing, VNM Simulation, Conspit, GSI & SimNet: Wheels, Pedals & Components

  • Ships from: Sim Motion, our US distributor, in Spokane Valley, WA.
  • Delivery time: typically dispatched within 2 business days when in stock, then ground transit of about 2 to 7 business days depending on your location. Items marked pre-order usually restock within 30 days.
  • Where we ship: the United States. Domestic shipping means no import duties or fees.
  • Shipping: charged separately and shown at checkout before you pay.

Next Level Racing: Cockpits & Stands

  • Ships from: Next Level Racing's US warehouse in Texas.
  • Delivery time: ships within 5 business days of your order (typically 1 to 3 business days); delivery is usually about 1 to 2 weeks from your order.
  • Where we ship: the United States. Domestic shipping means no import duties or fees.

Damages & Issues

If an item arrives damaged in transit, photograph both the item and the packaging and contact us within 48 hours at shipping@simdriveperformance.com or (952) 649-5710. We will arrange a replacement or refund and coordinate pickup of the damaged item at no cost to you.

Order Delays

Delays can occasionally occur due to manufacturer backorders, carrier delays, or customs processing. We will keep you updated on anything affecting your order and appreciate your patience.

For any shipping question, contact shipping@simdriveperformance.com or (952) 649-5710.