Shipping policy

Shipping Policy

Sim Drive Performance fulfills every order factory-direct from the manufacturer or authorized distributor. Shipping is calculated at checkout based on your item and destination and is paid by the customer; the exact cost is shown before you complete payment. Sales tax is calculated and collected at checkout where required. Freight is passed through at the manufacturer's real factory-to-door rate, with no markup.

Order & Shipment Confirmation

You will receive an order confirmation when you place your order, and a shipment confirmation with a tracking number once it ships. Track any time with that number, or contact us at tim@simdriveperformance.com or (952) 649-5710.

DOF Reality — Motion Platforms & Accessories

  • Ships from: the DOF Reality factory in Poland, consolidated into a batch approximately every two weeks, fully tracked and insured (FedEx in North America, DHL elsewhere).
  • Delivery time: typically 2–4 weeks from order to your door, as platforms are built to order.
  • Where we ship: Worldwide. Checkout shows the manufacturer's real factory-to-door rate for your country.
  • Freight: charged at the manufacturer's real factory-to-door rate by size/weight tier and destination — no markup.
  • Import duties & taxes: Depending on your country, the carrier may bill import processing fees (duties, taxes, or brokerage) separately at delivery. These charges are set by your country's customs authority, vary by destination and order value, and are never charged at checkout or collected by Sim Drive Performance. EU deliveries ship intra-EU from the factory's European warehouse. Contact us before you order for a landed-cost estimate for your address.

Trak Racer — Cockpits, Stands & Accessories

  • Ships from: Trak Racer / authorized US distribution.
  • Delivery time: typically 1–2 business days to dispatch, then about 5–10 business days to deliver.
  • Where we ship: the contiguous United States at checkout. Alaska, Hawaii, and Puerto Rico are available by request — contact us before ordering and we'll arrange it. International shipping for Trak Racer items is not available yet; contact us and we will quote alternatives.

SIMAGIC, MOZA Racing, VNM Simulation, Conspit, GSI & SimNet — Wheels, Pedals & Components

  • Ships from: Sim Motion, our authorized US distributor, in Spokane Valley, WA.
  • Delivery time: typically dispatched within 2 business days when in stock, then ground transit of about 2–7 business days depending on your location. Items marked pre-order usually restock within 30 days.
  • Where we ship: the United States. Domestic shipping—no import duties or fees.
  • Free US shipping on orders over $250 for these brands.

Next Level Racing — Cockpits & Stands

  • Ships from: Next Level Racing's US warehouse in Texas.
  • Delivery time: typically 2–4 business days in the United States (2–3 days for most regions, 3–4 days for the coasts).
  • Where we ship: the United States. Domestic shipping—no import duties or fees.

Damages & Issues

If an item arrives damaged in transit, photograph both the item and the packaging and contact us within 48 hours at tim@simdriveperformance.com or (952) 649-5710. We will arrange a replacement or refund and coordinate pickup of the damaged item at no cost to you.

Order Delays

Delays can occasionally occur due to manufacturer backorders, carrier delays, or customs processing. We will keep you updated on anything affecting your order and appreciate your patience.

For any shipping question, contact tim@simdriveperformance.com or (952) 649-5710.