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Shipping & Delivery

You're about to invest in a piece of commercial-grade motion hardware, and you deserve to know exactly how it gets to your door. Here's the honest, plain-spoken rundown of how your gear ships, what arrives, and what to expect on delivery day.

Trak Racer Orders (Domestic US)

Trak Racer cockpits, stands, and accessories ship domestically from US warehouses on a tracked ground service: typically 1-2 business days to dispatch, then about 5-10 business days to deliver, with no import duties or fees of any kind. US addresses only for now; Alaska, Hawaii, and Puerto Rico are available by request: contact us before ordering and we'll arrange it. The rest of this page covers DOF Reality motion platforms, which ship internationally.

Built-to-Order Fulfillment

Every DOF Reality rig ships insured from our European manufacturing partner. There's no warehouse middle-step where your order sits on a shelf collecting dust. When you place an order, your platform is built to spec and dispatched straight to you. As your US-based DOF Reality retailer, SimDrive Performance stays in the loop the whole way: we handle the pre-sale consultation so you order the right rig, and we're here for support once it lands.

Typical Timeline: ~4-6 Weeks

Plan on a roughly 4-6 week window from order to delivery: your platform typically ships within 3 weeks of your order, then travels to you. We'll email you the estimated dispatch date once your order is placed with the workshop, and tracking the day it ships. Because these platforms are made to order from commercial-grade steel rather than pulled off a stockpile, that build window is part of getting a rig that's assembled correctly and tested before it ships. If you have a hard deadline (a birthday, an event, a sim-room launch), reach out before you order and we'll give you a realistic read on timing.

Shipping & Tracking

Freight to the United States and Canada is included in the price of every DOF Reality motion platform; other countries see the freight rate for their destination at checkout. Your platform travels door-to-door, fully insured, with tracking from dispatch to doorstep. You'll receive tracking details so you can follow the shipment every step of the way. Because the rig is fully insured in transit, you're protected against the rare event of damage in shipping. If anything looks wrong when it arrives, document it and contact us right away so we can make it right.

What Arrives: Two Boxes of Commercial-Grade Steel

Your rig arrives disassembled in two boxes. For a 3-axis platform, that's roughly 78 lb and 97 lb. Yes, it's heavy, and that's the point. DOF Reality builds these frames from commercial-grade steel and metal profiles rather than lightweight aluminum or plastic. That extra weight is what lets the platform throw real forces at you without flexing, wobbling, or wearing out. Heavier here means more rigid, more durable, and built to take daily punishment for years. You're feeling the durability the moment you lift the box.

Have a plan to move the boxes from your entryway to your sim room before they arrive. A hand truck or a second set of hands makes it easy. If mobility is a concern, the Transportation Wheels and Lift Supports are worth a look so you can reposition the rig later without straining your back.

Assembly: A Straightforward Bolt-Together

Assembly is exactly what it sounds like: a guided, bolt-together build using the tools included in the box. You're not welding, wiring, or fabricating anything. The frame is engineered for quick assembly, and the steps are well-documented. Most builders are up and running in an afternoon. Here's the short version of what's involved:

  • Bolt the frame together using the included quick-assembly tools. The rig supports both a normal seating pose and an F1-style reclined pose.
  • Mount your seat and controls. Remember, the seat, wheel/pedals or flight controls, and VR headset are not included, so have those ready. Need a seat or pedals? Check the Accessories collection.
  • Install SimRacingStudio (license included) on your Windows PC. This is the telemetry-driven engine that reads your game's live data and drives the platform.
  • Connect the control unit by USB and plug into any standard 100-240V outlet. That's it: you're ready to calibrate and drive.

If you want help dialing in your games or VR setup afterward, our Games & Software guide walks through compatibility and tuning.

What to Expect on Delivery Day

On the day, the carrier brings both boxes to your door. Have an ID handy if a signature is required, and be present to inspect the packaging on arrival. We recommend you:

  • Inspect the boxes before signing. Note any crushed corners or visible damage and photograph it.
  • Confirm you received both boxes. A 3-axis (and larger) platform ships in two, so make sure nothing was left on the truck.
  • Open and check the contents against the included parts list before you start building.
  • Keep the packaging until you've confirmed everything's accounted for and working.

If anything is missing, damaged, or unclear, contact us. We'd rather sort it out on day one than have you guessing.

Duties & Taxes

Trak Racer orders: none. They ship domestically within the US, so there are no import duties, customs fees, or tariffs of any kind; the shipping rate you see at checkout is all you pay. DOF Reality orders (international): every rig ships insured from our European manufacturing partner. Depending on your country, the carrier may bill import fees (duties, taxes or brokerage) at delivery. These are not included in the price and are never charged at checkout. You will always see the product price and shipping cost at checkout. Ask SDP Support for a landed cost estimate for your address before you order.

Payment & Financing

Spread the cost of your rig over time. At checkout, choose Shop Pay Installments (provided by Affirm) to split your purchase into payments instead of paying everything up front. On orders of $1,000 and up that means monthly plans of 3, 6 or 12 months, if approved. Available plans and terms are shown at checkout based on your cart total and eligibility. PayPal is also accepted.

We've Got You After It Ships

Delivery is just the start of the relationship. Every DOF Reality platform includes a full 1-year manufacturer warranty, and we're a phone call away if you have questions during assembly, setup, or anytime after. Learn what's covered on our Warranty & Support page, or contact us for a free pre-purchase consultation and we'll make sure you order the right rig the first time. Call (952) 649-5710, Mon-Fri 9:00 AM - 5:00 PM Central Time, or email shipping@simdriveperformance.com.